- I lost my ID and/or PIN. What
do I do?
In the event you have lost your Online Banking ID or your
PIN number, please contact your nearest
branch or call 276-623-2323 ext. 240. Please do not
fill out another enrollment form, we cannot issue more
than one Online Banking ID per customer.
Also please be sure that you are a First Bank & Trust
customer. We get a number of calls and emails everyday from
people in California, Colorado, Missouri, etc. who think
we are their First Bank. If you do not bank in Tennessee
or Virginia we are not your bank.
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- When I try to sign in it says my account
is locked.
As a security measure, Online Banking accounts are locked
after three unsuccessful attempts to sign in or after 90
days of inactivity. This means that three times the wrong
PIN was entered when trying to access your account. If you
have setup your personal question and answer under the "Options"
tab, you can unlock your account at any time by resetting
your password. To learn more about setting up your personal
question, click here.
If you have not set up your personal question, please contact
your nearest office. They can
assist with getting you back online.
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- When I click on Sign In Now I get a blank
screen.
You may notice on the blue title bar at the very top of
your browser that it says 128 bit encryption required. That
is the problem, your browser needs to be upgraded to handle
the 128 bit encryption scheme that we use to secure your
transactions on online banking.
The easiest way to solve this is to download the most recent
version of Internet Explorer, which is version 6. If you
follow the link below it will walk you through that process.
One important step is that when the program starts to download
it will ask if you want to save the program to disk or run
it from its current location. Choose to run it from its
current location.
http://www.microsoft.com/windows/ie/default.asp
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- One or more of my accounts isn't showing
up.
Simply send an email to info@firstbank.com
with your name and the account numbers that you need added.
Please include a daytime phone number in case we need to
talk with you.
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- What are these pre-authorization charges?
Whenever you use your VISA Check Card a pre-authorization
charge occurs. This may be for the amount of the purchase
or in a case where the final amount is not known, such as
when buying gas, it may be for $1.00. This is for the merchant
to verify that your card is active and has sufficient funds.
When the final settlement transaction hits your account,
there is also a credit transaction posted to clear the initial
pre-authorization charge. That is what the Clear POS Pre-Auth
represents. It stands for Clear Point Of Sale Pre-Authorization.
In our processing that evening all of the pre-authorization
activity will be dropped from your account and only the
actual charge will show.
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- I am trying to look at transactions from
three months ago and the system tells me there aren't any.
Transactions are kept on our system for 180 days. Because
of the volume of transactions that we process it is impractical
to keep them on the system any longer than that. To view
account activity beyond 180 days, choose statements
in the drop down box beside the account and you can view
your statements for the past sixteen months.
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Password Reset – It’s Easy
First - Set Up Question and Answer
Login to First Bank & Trust Company Online Banking as usual.
Choose the ‘Options’ tab. Enter a personal question
and the answer. Answers are case sensitive, so take note of
it. Be sure to click ‘Submit’ to save the changes.
Once you have setup your personal question and answer you will
be able reset your password if you are locked out of Online
Banking or forgotten your password. Just click on the ‘Reset
Password’ tab at the top of the page.
If you have a general question about First Bank & Trust
Company you can email us at info@firstbank.com.
If you have specific questions regarding your account, please contact your branch directly. You can find the branch email addresses and telephone numbers by choosing your branch from the above selections. |
