Login to First Bank & Trust Company Online Banking as usual. Choose the ‘Options’ tab. Enter a personal question and the answer. Answers are case sensitive, so take note of it. Be sure to click ‘Submit’ to save the changes.

Once you have setup your personal question and answer you will be able reset your password if you are locked out of Online Banking or forgotten your password. Just click on the ‘Reset Password’ tab at the top of the page.

Clicking on the ‘Reset Password’ tab will display a screen in which you must provide your Online Banking ID, Email Address, and Email Subject line.

You will then receive this message.

An email will be sent within minutes to your email address. This email provides a link to the Reset Password option. Click on the lick inside the email.

You will be required to enter you Online Banking ID and the answer (case sensitive) to your personal question. Click the ‘Submit’ button.

Enter your new password and verify by reentering the new password. Click the ‘Submit’ button.

You will receive a message your password has been updated. Click on the ‘Go to Login Page’ button and the Online Banking login page will be displayed. Login using your new password.

If you have a general question about First Bank & Trust Company you can email us at info@firstbank.com.

If you have specific questions regarding your account, please contact your branch directly. You can find the branch email addresses and telephone numbers by choosing your branch from the above selections.