First Bank & Trust Company. The Bank That Puts You First.

1. Which of the following factors influenced your choosing First Bank & Trust as your bank?
Customer Service	Recommendation	Liked Advertisement
Business Hours	Free Checking	No Service Charges
Wide Product Selection	Loan or Deposit Rate	Convenience
Other (Please expain)
2. Please indicate your account type:
Personal Customer		Business Customer
3. How would you describe the length of time you waited before you were able to see the person who opened your account?
0 - 10 minutes		10 - 30 minutes
4. How would you rate the representative who opened your account in terms of courtesy and helpfulness?
Excellent Good Fair Poor
5. How well did the representative explain our services to you?
Excellent Good Fair Poor
6. Did the representative mention online banking and online bill pay services to you?
Yes No
7. What additional products would you like to see us offer?

8. Is this account replacing one that you recently closed at another financial institution?
Yes No
If yes, please indicate where the previous account was located:
Out-of-state bank		Another bank in this state
Other financial services firm (stockbroker, mutual fund company, etc.)
Other
9. Which category best describes your age? (optional)
Under 21 21 to 40 41 to 60 60 & Over
10. Additional Comments

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