Customer Resources

We are dedicated to providing our valued customers with the information and support they need to make the most of their banking experience. Explore our Customer Resources to help you navigate your financial journey with ease. We are here to support you every step of the way.

Customer Support

Extended Support Hours

At First Bank and Trust Company, customer support is our top priority. That’s why we have extended our telephone support hours to serve you beyond traditional bank operating hours.

Our Toll-Free customer support number is (866) 428-5998. Extended support hours begin on weekdays from 7 am until 11 pm; on weekends, 9am – 5pm, and on Federal Holidays, 9 am – 5 pm, except for Thanksgiving and Christmas.

We are able to support the following requests by phone during extended hours:

General account inquiries
Reset Online and Mobile Banking credentials
Other general assistance with Online and Mobile Banking
ATM/Debit Card Assistance
Loan Assistance

Learn More

Digital Banking

Explore the benefits of our industry-leading online banking platform, designed to give you complete control over your accounts. From fund transfers to bill payments, account customization to setting up alerts, our online banking services enable you to manage your finances securely and efficiently from the comfort of your own home.

Stay connected to your accounts, deposit checks, make payments, and receive real-time notifications about your transactions right from your smartphone or tablet with the First Bank and Trust Mobile App