Frequently Asked Questions

To open a new account with First Bank and Trust Company, you can visit any of our branches in person. Our friendly staff will assist you with the account opening process and provide guidance on the best account options based on your needs. If you prefer a quick and convenient experience, you can also open a new account online in 5 minutes or less!

First Bank and Trust Company offers a variety of accounts to suit your financial goals, including savings accounts, checking accounts, certificates of deposit (CDs), and more. You can explore our range of accounts to find the one that aligns with your preferences and needs.

When opening an account with us, you'll typically need to provide a government-issued ID (such as a driver's license or passport), proof of address, and your Social Security number. Specific document requirements may vary, so it's a good idea to check with our staff or visit our website for detailed information.

Accessing your account online is easy. Simply visit our website (firstbank.com) and log in using your online banking credentials. If you haven't enrolled in online banking yet, you can do so on our website or through our First Bank and Trust Company mobile banking app.

At First Bank and Trust Company, we've been proud to offer free checking since 1979. With our free checking and traditional savings accounts, you will get the benefit of free online and mobile banking.

No, we do not charge a fee for using our mobile banking services. It's a convenient and free way to access your accounts, check balances, transfer funds, and more from your mobile device.

Yes, our mobile banking app is available for both iOS and Android devices. You can download it from the App Store for Apple devices or Google Play for Android devices.

Setting up direct deposit is simple. Provide your employer with our routing number and your account number, and they can initiate direct deposit for your paycheck. You can also connect your paycheck in minutes within First Bank and Trust Company's mobile and online banking platform. 

If you lose your debit card, you can immediately turn your card off and report it missing with Card Management within First Bank and Trust Company's mobile and online banking platform. You may also call our customer service line at 866-531-9197. We will assist you in securing your account and guide you through the process of ordering a replacement card.

Easily discover the closest First Bank and Trust Company ATM using our user-friendly website or mobile app. Both platforms provide an ATM locator feature designed to pinpoint the nearest ATMs based on your current location. On the mobile app, simply access your dashboard menu, choose 'Support,' and from the support page, select 'Locations' for seamless navigation to the nearest ATMs.

If you notice unauthorized transactions on your account, contact our customer service immediately. We will guide you through the process of reporting the transactions, securing your account, and investigating the issue.

To apply for a loan, apply online or speak with one of our loan officers. We offer various types of loans, and the application processes may vary. Our staff will guide you through the application, documentation, and approval process.

First Bank and Trust Company offers a range of loans, including personal loans, home loans, agricultural loans, commercial loans, and more. Explore our website or speak with a loan officer to learn about the different loan options available.

You can check your account balance through online banking, our mobile banking app, telephone banking, ATMs, or by contacting our customer service. Choose the method that is most convenient for you.

You can update your contact information through online banking, our mobile app, or by visiting a branch. Ensure that your contact details, including phone numbers and addresses, are up-to-date for effective communication.

If you need to dispute a transaction, contact our customer service as soon as possible. We will guide you through the dispute process and work to resolve the issue promptly.

You can order checks for your account through online banking, by visiting a branch, or by contacting our customer service.