Information for First Bank & Trust Customers

Updated 7/27/2020
 

Select offices reopening lobbies
Effective Thursday, June 18th, First Bank & Trust Company will be reopening select office lobbies.
We have missed you and look forward to welcoming you back into our lobbies at the following locations:
Abingdon, Bedford, Blacksburg, Bristol (VA & TN), Christiansburg, Fairlawn, Lebanon, Lynchburg, Norton, Roanoke, Rocky Mount, Wise and Wytheville.

 

Offices in the Shenandoah Valley and Northeast Tennessee will remain available by drive-thru and appointment only as we continue to monitor COVID-19 activity in the area.

Impacted offices include: Bridgewater, Gray, Hanover, Harrisonburg, Johnson City, Kingsport, Staunton, Verona, Waynesboro, Winchester and Woodstock.

For more information, or to schedule an appointment, please call your local branch. 
 
 

What you can expect when visiting our re-opened lobbies

  • A face mask is encouraged when entering our lobbies. If you do not have a mask, one will be offered to you.
  • Our associates will be seen wearing masks when meeting with or serving customers directly. Tellers may also wear gloves while conducting transactions.
  • Floor decals have been installed to guide proper social distancing.
  • Plexiglas shields have been installed for an added layer of protection.
  • Hand sanitizer will be available to you.
  • We've increased the frequency of our cleaning and strengthened our disinfectant protocols.
 

While select offices are now opening, the convenience of banking from your home remains.

 
With Online Banking, you can:
  • Check account balances, account history and view images of canceled checks
  • Transfer funds to other accounts and make your First Bank and Trust loan payments
  • Elect to receive text banking alerts
  • Sign up for electronically delivered account statements (e-statements)
  • Open a new account or apply for a loan online
  • Pay bills quickly and easily or make person-to-person payments with Online Bill Pay 
    *You must be enrolled in online banking in order to use Online Bill Pay.

If you are not already enrolled in Online Banking, you can sign up here. Online banking is available for personal and business accounts. Please note that for security purposes, your online banking ID will be mailed to you via US mail, generally in 3-5 business days. If you wish to enroll in Online Banking and have immediate access, please call 276-623-2323, extension 506.


With the Mobile App, First Mobile, you can:
  • Check account balances, account history, and view images of canceled checks
  • Deposit checks by taking a picture with your phone, eliminating the need to visit a branch office
  • Transfer funds between accounts and make your First Bank and Trust loan payments
  • Pay bills and make person-to-person payments
    *You must be enrolled in online banking in order to access your accounts via the First Mobile app.
Learn more about our free mobile banking app by watching this short video.

 

Additional Tools and Resources

Avoid Payment Terminals with Contactless Payments Options

With your smartphone, you can add your First Bank and Trust Visa check card(s) to your digital wallet. Available for:  Apple Pay, Samsung Pay and Android Pay


Support by phone
We have employees at each of our offices ready to serve you. Call any of our branches for questions or concerns.  For 24/7 banking options, call our FirstCall telephone banking line.

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