Digital Banking Resource Center

If you don't remember your current password, use the "Forgot?" link to reset the password. You will be prompted to enter your username and email address. You may also select "Try Another Way" which will prompt you to enter your social security number and account number. If you're having trouble after a few attempts, our team will be glad to help. Give us a call at 866-428-5998.

For security reasons, your account is locked after too many unsuccessful attempts. If you're having trouble after a few attempts, our team will be glad to help. Give us a call at 866-428-5998.

During your first login, you will be presented with a step-by step enrollment for 2-step verification. 2-step verification, also referred to as two-factor authentication, is an extra layer of security required at login beyond the initial username and password. 2-step verification requires you to enter a unique code following initial login. The unique code must be generated and delivered to you one of three ways: voice or text (most common), Authy (a mobile application), or an alternative Authenticator app.

You can select to be remembered on trusted devices. When you enter your code for the first time on a new device, you'll see an option to select “Don’t ask for codes again while using this browser.”

To find your statements in the new dashboard, select an account, then select eStatements. Although you must enter by selecting an individual account, you will be able to see all accounts once you have made it to the eStatements section.

Enroll in eStatements through your First Bank and Trust Company mobile or online banking account. Simply login, select the account you want to enroll, and click on 'eStatements' in the account menu. Follow the prompts to enroll. 

Once enrolled, access your eSatements by logging into your First Bank and Trust Company mobile or online banking account, choose the account you want to view, and select 'eStatements' in the account menu.

Yes, you can switch back to paper statements at any time. To do so, log in to your online banking account and click on your profile name to access your 'Account Settings'. Select the account you wish to make changes for. Choose Advanced Settings under the 'eStatements' section. The 'Documents and Settings' tab will allow you to update your delivery preferences by deselecting the accounts you previously enrolled in eStatements.

If you don't receive a notification, check your spam or junk folder first. If it's not there, check your email address in your online banking profile or contact customer support for assistance at (866) 428-5998.