07/11/2022 - First Bank and Trust Company has been notified of a fraudulent text message being received by some customers.
If you received a text message from “bank-mobile-alerts…” please delete the message. Do not respond to the text message, do not call the provided number, and do not give out your information or credentials.
First Bank and Trust Company’s digital banking platforms require two-factor authentication (2FA), providing an additional layer of security, that which requires fraudsters to have both your credentials and a unique 2FA code from your device in order to obtain access to your account. If you engaged with the fraudulent text message and are concerned that your credentials have been compromised, we encourage you to change your password and log out of digital banking.
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Don't Be A Victim of Identity Theft
Identity theft affects millions of Americans each year. While it can take just minutes to happen to you, recovering from the financial damage and emotional toll it inflicts often takes years. Victims of identity theft can face issues such as lost job opportunities, problems with securing a loan, harassment from debt collectors or even possible arrest for crimes committed by the identity thief. To avoid these issues, First Bank & Trust Company brings you the Legal Shield Identity Theft Plan. Legal Shield equips you with the information and expertise you need to help prevent theft and resolve issues related to identity theft.
With the commitment of 1.4 million customers, LegalShield representatives are able to negotiate comprehensive legal services with dedicated law firms nationwide at a fraction of what they traditionally cost. LegalShield attorneys aren't waiting to get paid because they're prepaid, so they're motivated to treat all of our members and their needs equally.
To keep our customers informed, we are sharing descriptions of some scams we are seeing in this geographic region:
Please be aware that we have had customer reports of fraudulent charges to their checking account from a company called ScoreSense. They receive a pop-up on their computer. It may happen when they are signing into an online account, but that does not always have to be the case. The pop-up will tell them their account is locked and they need to verify all of their credit accounts. They are offered the service of ScoreSense. The customer can pay a $1.00 via their VISA Check Card to be unlocked and will then get reports from the 3 major credit bureaus. They do receive the 3 credit reports, but the fraudsters are also initiating a monthly charge of $29.95 via the VISA Check Card the fraudsters used for the $1.00 transaction.
Customers are being targeted by scammers who are calling customers pretending to be a bank employee, reporting there has been fraudulent activity on their account. The phone call shows a spoofed bank phone number, but is not coming from the bank.
The scammer then explains that the customer needs to enter his/ her pin number in order to set up a new bank account. The scammer will gain access to this account and can steal their money. One woman lost $2,000 in 30 minutes because of this scam.
Our bank will never call customers and ask for your PIN number or password. The best thing to do is hang up and call your bank using the published number to see if there has been an account issue.
Fraudulent Accounts Opened
Also, recently there has been an uptick in persons having credit cards/merchant cards opened in their name and with their Social Security number. Subsequent fraudulent purchases are made. This is an example of ID Theft. Please be sure to monitor your credit reports and your account statements.
You may receive calls claiming to be from Social Security, the IRS, Medicare or any number of other official agencies. As soon as the caller threatens you or demands that you pay them with a gift card or by wiring money, you know it’s a scam. Even if caller ID tells you otherwise – that’s not the government calling. Don’t be afraid to just hang up.
Grand Teton Credit Cleanup Scam
If you’re trying to clean up your credit, you will come across plenty of companies offering an easy fix. But any company promising instant results for a price is likely a scam. The FTC says Grand Teton is one of those companies. In its lawsuit, the FTC says Grand Teton tricked people into paying hundreds – even thousands – of dollars for so-called credit repair services.
A Good Resource
If you want to see what other current scams are impacting consumers, the Federal Trade Commission (FTC) regularly updates their website at this link: https://www.consumer.ftc.gov/features/scam-alerts