Attention: First Bank and Trust Company has been notified of a fraudulent text message being received by some customers.
If you received a suspicious text message related to your card being locked, please delete the message. Do not respond to the text message, do not call the provided number, and do not give out your information or credentials.
If you engaged with the fraudulent text message and are concerned that your credentials have been compromised, we encourage you to change your password and log out of digital banking. If you need further assistance, please call our customer support team at 866-428-5998.
First Bank and Trust Company has been notified of fraudulent attempts to gain access to customers’ online banking credentials by phone call, text message and email. First Bank and Trust Company will never ask you to provide this confidential information.
Do not respond to the text message, do not call the provided number, and do not give out your information or credentials.
If you engaged with a fraudulent message and are concerned that your credentials have been compromised, we encourage you to change your password and log out of digital banking.
Products and Services available to keep your First Bank and Trust accounts protected:
Two Factor Authentication (2FA)
- Easily turn your card on or off if it's lost, stolen or being misused
- Receive alerts regarding card usage
- Set spending limits to keep your budget in check
- Prevent transactions that don't match your settings
- Notify us of upcoming travel so your card does not get flagged for fraud. Locate and select the airplane icon to add travel notices.
Credit Score and Credit Report Monitoring
To keep our customers informed, we are sharing descriptions of some scams we are seeing in this geographic region:
Customers are being targeted by scammers who are calling customers pretending to be a bank employee, reporting there has been fraudulent activity on their account. The phone call shows a spoofed bank phone number, but is not coming from the bank.
The scammer then explains that the customer needs to enter his/ her pin number in order to set up a new bank account. The scammer will gain access to this account and can steal their money. One woman lost $2,000 in 30 minutes because of this scam.
Our bank will never call customers and ask for your PIN number or password or any other sensitive security information. The best thing to do is hang up and call your bank using the published number to see if there has been an account issue.
Fraudulent Accounts Opened
Also, recently there has been an uptick in persons having credit cards/merchant cards opened in their name and with their Social Security number. Subsequent fraudulent purchases are made. This is an example of ID Theft. Please be sure to monitor your credit reports and your account statements.
You may receive calls claiming to be from Social Security, the IRS, Medicare or any number of other official agencies. As soon as the caller threatens you or demands that you pay them with a gift card or by wiring money, you know it’s a scam. Even if caller ID tells you otherwise – that’s not the government calling. Don’t be afraid to just hang up.
If you’re trying to clean up your credit, you will come across plenty of companies offering an easy fix. But any company promising instant results for a price is likely a scam. The FTC says Grand Teton is one of those companies. In its lawsuit, the FTC says Grand Teton tricked people into paying hundreds – even thousands – of dollars for so-called credit repair services.