Security
Attention: First Bank and Trust Company has been notified of a fraudulent text message being received by some customers.
If you received a suspicious text message related to your card being locked, please delete the message. Do not respond to the text message, do not call the provided number, and do not give out your information or credentials.
First Bank and Trust Company’s digital banking platforms require two-factor authentication (2FA), providing an additional layer of security, that which requires fraudsters to have both your credentials and a unique 2FA code from your device in order to obtain access to your account.
If you engaged with the fraudulent text message and are concerned that your credentials have been compromised, we encourage you to change your password and log out of digital banking. If you need further assistance, please call our customer support team at 866-428-5998.
If you engaged with the fraudulent text message and are concerned that your credentials have been compromised, we encourage you to change your password and log out of digital banking. If you need further assistance, please call our customer support team at 866-428-5998.
Posted 2/28/2023
First Bank and Trust Company has been notified of fraudulent attempts to gain access to customers’ online banking credentials by phone call, text message and email. First Bank and Trust Company will never ask you to provide this confidential information.
Do not respond to the text message, do not call the provided number, and do not give out your information or credentials.
If you engaged with a fraudulent message and are concerned that your credentials have been compromised, we encourage you to change your password and log out of digital banking.
Posted 1/27/2023
Products and Services available to keep your First Bank and Trust accounts protected:
Two Factor Authentication (2FA)
First Bank and Trust Company’s digital banking platforms require two-factor authentication (2FA), providing an additional layer of security, that which requires fraudsters to have both your credentials and a unique 2FA code from your device in order to obtain access to your account. Never share your two-factor authentication (2FA) with anyone. If you are concerned that your credentials have been compromised, we encourage you to change your password, log out of digital banking and call us at the number listed on the back of your debit card, 866-531-9197.
Card Management
Choose how, when and where your card is used with our free card management tool available within digital banking. Reduce fraudulent transactions and keep your card safe. It's just another way our digital banking experience allows you to safely and securely.
- Easily turn your card on or off if it's lost, stolen or being misused
- Receive alerts regarding card usage
- Set spending limits to keep your budget in check
- Prevent transactions that don't match your settings
- Notify us of upcoming travel so your card does not get flagged for fraud. Locate and select the airplane icon to add travel notices.
Credit Score and Credit Report Monitoring
Credit Score is a free financial and credit education tool also accessible from within digital banking. To check your credit score and credit report, simply login to the First Bank and Trust mobile banking app or online banking platform.
Legal Services
Proven, professional advice is just a phone call away. With the commitment of 1.4 million customers, LegalShield representatives are able to negotiate comprehensive legal services with dedicated law firms nationwide at a fraction of what they traditionally cost. LegalShield attorneys aren't waiting to get paid because they're prepaid, so they're motivated to treat all of our members and their needs equally. Visit LegalShield website.
Don't Be A Victim of Identity Theft
Identity theft affects millions of Americans each year. While it can take just minutes to happen to you, recovering from the financial damage and emotional toll it inflicts often takes years. Victims of identity theft can face issues such as lost job opportunities, problems with securing a loan, harassment from debt collectors or even possible arrest for crimes committed by the identity thief. To avoid these issues, First Bank & Trust Company brings you the Legal Shield Identity Theft Plan. Legal Shield equips you with the information and expertise you need to help prevent theft and resolve issues related to identity theft.
With the commitment of 1.4 million customers, LegalShield representatives are able to negotiate comprehensive legal services with dedicated law firms nationwide at a fraction of what they traditionally cost. LegalShield attorneys aren't waiting to get paid because they're prepaid, so they're motivated to treat all of our members and their needs equally.
To keep our customers informed, we are sharing descriptions of some scams we are seeing in this geographic region:
Bank Imposters
Customers are being targeted by scammers who are calling customers pretending to be a bank employee, reporting there has been fraudulent activity on their account. The phone call shows a spoofed bank phone number, but is not coming from the bank.
The scammer then explains that the customer needs to enter his/ her pin number in order to set up a new bank account. The scammer will gain access to this account and can steal their money. One woman lost $2,000 in 30 minutes because of this scam.
Our bank will never call customers and ask for your PIN number or password or any other sensitive security information. The best thing to do is hang up and call your bank using the published number to see if there has been an account issue.
Fraudulent Accounts Opened
Also, recently there has been an uptick in persons having credit cards/merchant cards opened in their name and with their Social Security number. Subsequent fraudulent purchases are made. This is an example of ID Theft. Please be sure to monitor your credit reports and your account statements.
Customers are being targeted by scammers who are calling customers pretending to be a bank employee, reporting there has been fraudulent activity on their account. The phone call shows a spoofed bank phone number, but is not coming from the bank.
The scammer then explains that the customer needs to enter his/ her pin number in order to set up a new bank account. The scammer will gain access to this account and can steal their money. One woman lost $2,000 in 30 minutes because of this scam.
Our bank will never call customers and ask for your PIN number or password or any other sensitive security information. The best thing to do is hang up and call your bank using the published number to see if there has been an account issue.
Fraudulent Accounts Opened
Also, recently there has been an uptick in persons having credit cards/merchant cards opened in their name and with their Social Security number. Subsequent fraudulent purchases are made. This is an example of ID Theft. Please be sure to monitor your credit reports and your account statements.
Fake IRS/ Social Security Calls
You may receive calls claiming to be from Social Security, the IRS, Medicare or any number of other official agencies. As soon as the caller threatens you or demands that you pay them with a gift card or by wiring money, you know it’s a scam. Even if caller ID tells you otherwise – that’s not the government calling. Don’t be afraid to just hang up.
You may receive calls claiming to be from Social Security, the IRS, Medicare or any number of other official agencies. As soon as the caller threatens you or demands that you pay them with a gift card or by wiring money, you know it’s a scam. Even if caller ID tells you otherwise – that’s not the government calling. Don’t be afraid to just hang up.
Grand Teton Credit Cleanup Scam
If you’re trying to clean up your credit, you will come across plenty of companies offering an easy fix. But any company promising instant results for a price is likely a scam. The FTC says Grand Teton is one of those companies. In its lawsuit, the FTC says Grand Teton tricked people into paying hundreds – even thousands – of dollars for so-called credit repair services.
If you’re trying to clean up your credit, you will come across plenty of companies offering an easy fix. But any company promising instant results for a price is likely a scam. The FTC says Grand Teton is one of those companies. In its lawsuit, the FTC says Grand Teton tricked people into paying hundreds – even thousands – of dollars for so-called credit repair services.
