Skip to main content Skip to footer content
Search Keywords
Home

Fraud Alerts

 

First Bank and Trust Company has been notified of a fraudulent text message being received by some customers.

If you received a text message from a sender impersonating First Bank and Trust Company, asking you to click on a link such as "firstbank-dispute.surge.sh" or a similar URL, please delete the message immediately. Do not respond to the text message or give your information or credentials. 

First Bank and Trust Company’s digital banking platforms require two-factor authentication (2FA), providing an additional layer of security, that which requires fraudsters to have both your credentials and a unique 2FA code from your device in order to obtain access to your account. If you engaged with the fraudulent text message and are concerned that your credentials have been compromised, we encourage you to change your password and log out of digital banking.

If you have questions or concerns regarding your account security, please call your local branch or call our customer support team at 866-428-5998. Our bank will never call customers and ask for your PIN number, password, or any other sensitive security information.

Account Security

Add An Additional Layer of Account Security With These Tools

Card Management

Choose how, when and where your card is used with our free card management tool available within digital banking. Reduce fraudulent transactions and keep your card safe. 

Credit Score

Credit Score is a free financial and credit education tool also accessible from within digital banking. To check your credit score and credit report, simply login to the First Bank and Trust mobile banking app or online banking platform.

IDShield

Protect your identity and privacy. With IDShield, you will receive monitoring of your personal information, credit, social media accounts, and more. If your identity is compromised, it will be restored on your behalf by licensed private investigators.

LegalShield

Expected and unexpected legal matters arise every day. Gain direct access to law firms nationwide for advice, consultations, contract and document reviews. Gain peace of mind with LegalShield on your side.

Card Management

Choose how, when and where your card is used with our free card management tool available within digital banking. Reduce fraudulent transactions and keep your card safe. 

Credit Score

Credit Score is a free financial and credit education tool also accessible from within digital banking. To check your credit score and credit report, simply login to the First Bank and Trust mobile banking app or online banking platform.

IDShield

Protect your identity and privacy. With IDShield, you will receive monitoring of your personal information, credit, social media accounts, and more. If your identity is compromised, it will be restored on your behalf by licensed private investigators.

LegalShield

Expected and unexpected legal matters arise every day. Gain direct access to law firms nationwide for advice, consultations, contract and document reviews. Gain peace of mind with LegalShield on your side.

A Secure Digital Banking Experience

First Bank and Trust Company’s digital banking platforms require two-factor authentication (2FA), providing an additional layer of security, that which requires fraudsters to have both your credentials and a unique 2FA code from your device in order to obtain access to your account. Never share your two-factor authentication (2FA) with anyone. If you are concerned that your credentials have been compromised, we encourage you to change your password, log out of digital banking and call us at the number listed on the back of your debit card, 866-531-9197.

Learning Center

Stay Up To Date With The Latest Fraud Education and Alerts

To keep our customers informed, we will routinely share descriptions of common scams we are seeing within the Bank's footprint:

Bank Imposters

Customers are being targeted by scammers who are calling customers pretending to be a bank employee, reporting there has been fraudulent activity on their account. The phone call shows a spoofed bank phone number, but is not coming from the bank.

The scammer then explains that the customer needs to enter his/ her pin number in order to set up a new bank account. The scammer will gain access to this account and can steal their money. One woman lost $2,000 in 30 minutes because of this scam.

Our bank will never call customers and ask for your PIN number, password, or any other sensitive security information. The best thing to do is hang up and call your bank using the published number on the back of your debit card or on the bank's official website, to see if there has been an account issue.