Security

COVID-19 and Your Security

Cyber criminals are using the Coronavirus outbreak to launch phishing attacks on unsuspecting consumers. When receiving emails, be cautious about clicking on links or opening attachments referring to the Coronavirus. Make sure any email you open is from a trusted source.
 
Visit the Federal Trade Commision's website for tips on keeping your information safe. 
 
 

Products and Services available to First Bank and Trust customers

Legal Services

Proven, professional advice is just a phone call away. With the commitment of 1.4 million customers, LegalShield representatives are able to negotiate comprehensive legal services with dedicated law firms nationwide at a fraction of what they traditionally cost. LegalShield attorneys aren't waiting to get paid because they're prepaid, so they're motivated to treat all of our members and their needs equally. Visit LegalShield website.

Are Your Legal Rights and Privacy Protected During Times of Uncertainty?

 

MobiMoney

MobiMoney is a mobile app that offers you a convenient way to manage your check card. MobiMoney enables cardholders to easily activate and deactivate your cards, receive instant alerts on your mobile devices, and limit usage based on location, merchant preferences, transaction type, and threshold amounts. These innovative features help reduce fraudulent transactions, keeping your cards safe.

Download MobiMoney(opens in a new window) for your Apple device.

Download MobiMoney(opens in a new window) for your Android device here.



Don't Be A Victim of Identity Theft

Identity theft affects millions of Americans each year. While it can take just minutes to happen to you, recovering from the financial damage and emotional toll it inflicts often takes years. Victims of identity theft can face issues such as lost job opportunities, problems with securing a loan, harassment from debt collectors or even possible arrest for crimes committed by the identity thief. To avoid these issues, First Bank & Trust Company brings you the Legal Shield Identity Theft Plan. Legal Shield equips you with the information and expertise you need to help prevent theft and resolve issues related to identity theft. 

With the commitment of 1.4 million customers, LegalShield representatives are able to negotiate comprehensive legal services with dedicated law firms nationwide at a fraction of what they traditionally cost. LegalShield attorneys aren't waiting to get paid because they're prepaid, so they're motivated to treat all of our members and their needs equally.

 

To keep our customers informed, we are sharing descriptions of some scams we are seeing in this geographic region:

ScoreSense
Please be aware that we have had customer reports of fraudulent charges to their checking account from a company called ScoreSense. They receive a pop-up on their computer. It may happen when they are signing into an online account, but that does not always have to be the case. The pop-up will tell them their account is locked and they need to verify all of their credit accounts. They are offered the service of ScoreSense. The customer can pay a $1.00 via their VISA Check Card to be unlocked and will then get reports from the 3 major credit bureaus. They do receive the 3 credit reports, but the fraudsters are also initiating a monthly charge of $29.95 via the VISA Check Card the fraudsters used for the $1.00 transaction.

If this happens to you, your computer is most likely infected with malware (virus or keystroke logger) and you should not use the computer until you have had it checked and cleaned. If the fraudulent charges are coming from the VISA Check Card or a credit card, contact the card issuer to close the current card and issue you a new card (new number) to prevent future fraudulent charges from this company. You may also be asked to sign an Affidavit to request credit back for the fraudulent charge(s).

Do you have online banking with your bank or with your credit card companies? It is prudent to call your bank or credit card provider to have the online banking account placed in a dormant status as the malware may have captured the IDs and passwords. Once the computer is clean, you can request reactivation of your online banking, change your password and continue using the online banking account.


Bank Imposters
Customers are being targeted by scammers who are calling customers pretending to be a bank employee, reporting there has been fraudulent activity on their account. The phone call shows a spoofed bank phone number, but is not coming from the bank.

The scammer then explains that the customer needs to enter his/ her pin number in order to set up a new bank account. The scammer will gain access to this account and can steal their money. One woman lost $2,000 in 30 minutes because of this scam.

Our bank will never call customers and ask for your PIN number or password. The best thing to do is hang up and call your bank using the published number to see if there has been an account issue.


Fraudulent Accounts Opened
Also, recently there has been an uptick in persons having credit cards/merchant cards opened in their name and with their Social Security number. Subsequent fraudulent purchases are made. This is an example of ID Theft. Please be sure to monitor your credit reports and your account statements.


Fake IRS/ Social Security Calls
You may receive calls claiming to be from Social Security, the IRS, Medicare or any number of other official agencies. As soon as the caller threatens you or demands that you pay them with a gift card or by wiring money, you know it’s a scam. Even if caller ID tells you otherwise – that’s not the government calling. Don’t be afraid to just hang up.
Grand Teton Credit Cleanup Scam

If you’re trying to clean up your credit, you will come across plenty of companies offering an easy fix. But any company promising instant results for a price is likely a scam. The FTC says Grand Teton is one of those companies. In its lawsuit, the FTC says Grand Teton tricked people into paying hundreds – even thousands – of dollars for so-called credit repair services.


A Good Resource
If you want to see what other current scams are impacting consumers, the Federal Trade Commission (FTC) regularly updates their website at this link: https://www.consumer.ftc.gov/features/scam-alerts
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