Customer Support

Our friendly and helpful associates are happy to help with all your banking needs.


Lost or Stolen Cards

First Bank & Trust Company Check Card - 800-528-2273

First Bank & Trust Company Credit Card - 800-854-7642


24-Hour Toll Free Checking Account Information Line 

Abingdon - 276-676-0676

Bristol and Kingsport - 423-652-0300 

Harrisonburg - 540-801-8823 

Johnson City and Gray - 423-283-0352 

Lebanon - 276-889-1200 

Norton or Wise - 276-328-4009 

Staunton and Verona - 540-885-9934 

Wytheville - 276-595-0936 


Mortgage Support 

Southwest Virginia Region - 276-644-9900 

Northeast Tennessee Region - 423-282-1130

Shenandoah Valley Region - 540-885-8000


First Trust & Wealth Management Support 

Brokerage 

Bristol - 276-466-9222

Johnson City - 423-282-9032

Staunton - 540-213-8001 

Trust

New River Valley Trust Region - 540-260-9060

Shenandoah Valley Trust Region - 540-213-8001 

Southwest Virginia/Northeast Tennessee Trust Region - 276-466-9222 


Merchant Card Services 

Terminal Support (24/7 - 365 days a year) - 800-782-1266

Please have your Merchant Identification Number available when you call. 


Ag Credit 

Branch Location nearest you or call 540-437-0604 


Branch Locations 

Abingdon Virginia, East - 276-628-3838

Abingdon Virginia, West - 276-628-9558

Bridgewater Virginia - 540-828-2020

Bristol Virginia, East - 276-466-9222

Bristol Virginia, West - 276-669-1122

Bristol Tennessee, Volunteer Pkwy - 423-652-2022

Christiansburg Virginia - 540-260-9060

Fairlawn Virginia - 540-633-3793

Gray Tennessee - 423-467-9966

Harrisonburg Virginia - 540-434-0671

Johnson City Tennessee - 423-975-9900

Kingsport Tennessee - 423-246-3700

Lebanon Virginia, East - 276-889-3401

Lebanon Virginia, West - 276-889-4622

Lynchburg Virginia - 434-455-0888

Norton Virginia - 276-679-7401

Staunton Virginia - 540-885-8000

Verona Virginia - 540-248-7700

Waynesboro Virginia - 540-943-5020

Wise Virginia - 276-328-3439

Wytheville Virginia - 276-228-1125

Operations Center - 276-623-2323

Find a Location


Loan Production Offices

Roanoke Virginia - 540-774-0269

Rocky Mount Virginia - 540-484-0338

Winchester Virginia - 540-545-8110

Woodstock Virginia - 540-459-7228