Get In Touch. We're Here To Help.

Call Us

Reach our Customer Support Team at (866) 428-5998

Email Us

Fill out the form below to ask a question or provide feedback.

Visit Us

Visit one of our locations in VA, TN, or NC.

Lost Or Stolen Card

Debit Card - (888) 297-3416
Credit Card - (800) 854-7642

Call Us

Reach our Customer Support Team at (866) 428-5998

Email Us

Fill out the form below to ask a question or provide feedback.

Visit Us

Visit one of our locations in VA, TN, or NC.

Lost Or Stolen Card

Debit Card - (888) 297-3416
Credit Card - (800) 854-7642

Frequently Asked Questions

Looking for quick answers? Check out our Frequently Asked Questions (FAQ) page for instant solutions to common queries. Find valuable insights on account openings, fees, online banking, and more.


Daytime-Hours Phone Support

Our support team is available to assist you by phone at (866) 428-5998.

Toll-Free Telephone Customer support is available Monday - Friday, 7 am - 11 pm ET; on weekends, 9 am - 5 pm ET, and on Federal Holidays, 9 am - 5 pm ET, except for Thanksgiving and Christmas.

We are also available to assist you through chat within Digital Banking. Our chat support hours are Monday - Friday, 8:30 am - 5 pm ET.


24/7 Visa Debit Card Support

866-531-9197


Card Activation and PIN Management Number

800-290-7893


After Hours Lost/Stolen Visa Debit Card Number

First Bank & Trust Company Visa Debit Card - 888-297-3416

First Bank & Trust Company Credit Card - 800-854-7642


Free 24/7 Telephone Banking System

Please call the toll-free number at 833 FIRST 11, or 833-347-7811 in order to access your accounts through telephone banking.


Routing Number

Routing Number: 051404464

First Bank Check Graphic


First Bank and Trust Company - Mortgage Lending Division

Contact your nearest office or call 866-285-2239.


First Trust & Wealth Management Division

Contact your nearest office or call 866-505-1496.


Merchant Helpdesk Numbers

Authorize.net - 877-447-3938
Clover - 844-864-5450
First Data/Fiserv - 800-542-1894
PCI Helpdesk - 877-277-1176
Terminal Support (24/7 - 365 days a year) - 800-782-1266
Please have your Merchant Identification Number available when you call.


First Bank and Trust Company - Agricultural Lending Division

Contact your nearest office or call 540-437-0604.


BaZing Checking with Perks Customer Service

Toll Free: 855-822-9464 (8am- 5pm CT, Monday - Friday)


Get In Touch

Help us understand what you are seeking information on by providing additional comments. Please do not include confidential information in your comments. For customer service, please call (866) 428-5998 or email us at info@firstbank.com.

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