Customer Support

Our friendly and helpful associates are happy to help with all your banking needs.

Daytime-Hours Support:

Our support team is available to assist you by phone at (866) 428-5998. Toll-Free Telephone Customer support is available Monday - Friday, 7 am - 11 pm ET; on weekends, 9 am - 5 pm ET, and on Federal Holidays, 9 am - 5 pm ET, except for Thanksgiving and Christmas.

We are also available to assist you through chat within Digital Banking. Our chat support hours are Monday - Friday, 8:30 am - 5 pm ET.

Visa Check Card Support:


Card Activation and PIN Management Number: 


After Hours Lost/Stolen Visa Check Card Number:

First Bank & Trust Company Visa Check Card - 888-297-3416

First Bank & Trust Company Credit Card - 800-854-7642


Routing Number


First Bank & Trust Company's Free Telephone Banking System

We recently enhanced our telephone banking system. You can still enjoy all the current features plus new capabilities, including improved speech recognition and greater access to accounts and information - including loans.  Please call the new toll free number at 833 FIRST 11, or 833-347-7811 in order to access your accounts through telephone banking.

Mortgage Support 

Southwest Virginia Region - 866-322-2462

Northeast Tennessee Region - 423-282-1130

Shenandoah Valley Region - 540-885-8000

First Trust & Wealth Management Support 


Bristol - 276-466-9222

Johnson City - 423-282-9032

Staunton - 540-213-8001 


New River Valley Trust Region - 540-260-9060

Shenandoah Valley Trust Region - 540-213-8001 

Southwest Virginia/Northeast Tennessee Trust Region - 276-466-9222 

Merchant Card Services 

Terminal Support (24/7 - 365 days a year) - 800-782-1266

Please have your Merchant Identification Number available when you call. 

Agricultural Division 

Contact your nearest office or call 540-437-0604. 

BaZing- FirstPerks Customer Service:

Toll Free: 855-822-9464 (8am- 5pm CT, Monday - Friday)

Contact A Branch Location 

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