Frequently Asked Questions
Looking for quick answers? Check out our Frequently Asked Questions (FAQ) page for instant solutions to common queries. Find valuable insights on account openings, fees, online banking, and more.
Daytime-Hours Phone Support
Our support team is available to assist you by phone at (866) 428-5998.
Toll-Free Telephone Customer support is available Monday - Friday, 7 am - 11 pm ET; on weekends, 9 am - 5 pm ET, and on Federal Holidays, 9 am - 5 pm ET, except for Thanksgiving and Christmas.
We are also available to assist you through chat within Digital Banking. Our chat support hours are Monday - Friday, 8:30 am - 5 pm ET.
24/7 Visa Debit Card Support
866-531-9197
Card Activation and PIN Management Number
800-290-7893
After Hours Lost or Stolen Card
First Bank & Trust Company Visa Debit Card - 888-297-3416
First Bank & Trust Company Credit Card - 800-854-7642
Free 24/7 Telephone Banking System
Please call the toll-free number at 833 FIRST 11, or 833-347-7811 in order to access your accounts through telephone banking.
Routing Number
Routing Number: 051404464
First Bank and Trust Company - Mortgage Lending Division
Contact your nearest office or call 866-285-2239.
First Trust & Wealth Management Division
Contact your nearest office or call 866-505-1496.
Merchant Helpdesk Numbers
Authorize.net - 877-447-3938
Clover - 844-864-5450
First Data/Fiserv - 800-542-1894
PCI Helpdesk - 877-277-1176
TSYS - 800-552-8227
Connect - 800-617-4580
Please have your Merchant Identification Number available when you call.
First Bank and Trust Company - Agricultural Lending Division
Contact your nearest office or call 540-437-0604.
BaZing Checking with Perks Customer Service
Toll Free: 855-822-9464 (8am- 5pm CT, Monday - Friday)
