Customer Support
Our friendly and helpful associates are happy to help with all your banking needs.
Daytime-Hours Support:
Our support team is available to assist you by phone at (866) 428-5998. Toll-Free Telephone Customer support is available Monday - Friday, 7 am - 11 pm ET; on weekends, 9 am - 5 pm ET, and on Federal Holidays, 9 am - 5 pm ET, except for Thanksgiving and Christmas.
We are also available to assist you through chat within Digital Banking. Our chat support hours are Monday - Friday, 8:30 am - 5 pm ET.
We are also available to assist you through chat within Digital Banking. Our chat support hours are Monday - Friday, 8:30 am - 5 pm ET.
Visa Check Card Support:
866-531-9197
Card Activation and PIN Management Number:
800-290-7893
After Hours Lost/Stolen Visa Check Card Number:
First Bank & Trust Company Visa Check Card - 888-297-3416
First Bank & Trust Company Credit Card - 800-854-7642
Routing Number
First Bank & Trust Company's Free Telephone Banking System
We recently enhanced our telephone banking system. You can still enjoy all the current features plus new capabilities, including improved speech recognition and greater access to accounts and information - including loans. Please call the new toll free number at 833 FIRST 11, or 833-347-7811 in order to access your accounts through telephone banking.
Mortgage Support
Southwest Virginia Region - 866-322-2462
Northeast Tennessee Region - 423-282-1130
Shenandoah Valley Region - 540-885-8000
First Trust & Wealth Management Support
Brokerage
Bristol - 276-466-9222
Johnson City - 423-282-9032
Staunton - 540-213-8001
Trust
New River Valley Trust Region - 540-260-9060
Shenandoah Valley Trust Region - 540-213-8001
Southwest Virginia/Northeast Tennessee Trust Region - 276-466-9222
Merchant Card Services
Terminal Support (24/7 - 365 days a year) - 800-782-1266
Please have your Merchant Identification Number available when you call.
Agricultural Division
Contact your nearest office or call 540-437-0604.
BaZing- FirstPerks Customer Service:
Toll Free: 855-822-9464 (8am- 5pm CT, Monday - Friday)
